Trust & Safety Platform Health Program Manager

About Vercel:

Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.

At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life.

About the Role:

In this role, you will work with a growing trust & safety team, a world-class engineering organization, and cross-functionally with other internal Vercel teams to build the Platform Health program at Vercel and to execute and deliver on its projects. If you like trust & safety challenges—in a supportive environment—Vercel is the place for you. The T&S Platform Health Program Manager will be responsible for facilitating Vercel’s Platform Health program, including technical and non-technical project management & coordination, tool and workflow implementation, tracking program metrics and team goals.

Getting started:

• We want you to feel like part of the team early on! Our team will help integrate you into the company with explanations on our product, policies, engineering, processes, team structure and roadmap.

• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and up-level the team, but we don’t expect you to know everything on Day 1.

What You Will Do:

• Manage the Trust & Safety team’s internal and cross-functional projects, project coordination, and timely delivery of projects.

• Work with our Trust & Safety Engineering team and broader Trust & Safety on project intake, coordinating on projects in development, and assisting and enabling them to ship projects related to scaled abuse detection/restriction/mitigation, terms of service-related abuse, policy/operations, legal requests, compliance, and workflow efficiency.

• Managing expectations and communicating the team’s priorities, status, and progress to project stakeholders.

• Tracking and reporting on our platform health and trust and safety metrics and evolving the measurement of platform health by developing new indicators over time.

• Team operations and tracking T&S team goals and progress.

• Assist T&S teams (Policy, Abuse Ops, Platform Abuse Ops, Legal Requests, T&S Engineering), as necessary.

• Responding to escalations / incidents as necessary as part of an on-call rotation.

About You:

• 3+ years in platform health, scaled abuse, anti-spam, or Trust & Safety/abuse as a program manager, product manager, or engineering manager (or similar facilitator with a T&S program management function)

• Experience in scaled abuse/operations, ML operations, internal tools, or signals intelligence

• Experience working with software development teams, work prioritization, and escalations workflows

• Demonstrated ability to keep up with day-to-day operations while also maintaining longer term projects and management reporting

• Comfortable with ambiguity and problem-solving

• Excellent information distiller, communicator, and relationship-builder

Bonus If You:

• Combinations of experience including scaled abuse, engineering, project management

• Operations or engineering experience implementing AI or AI labeling to solve operations problems

Benefits:

• Great compensation package and stock options.

• Inclusive Healthcare Package.

• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.

• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.

• Remote Friendly - Work with teammates from different time zones across the globe.

• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $128,000 - $185,000.  This salary range is an estimate. Actual salary will be based on job related skills, experience and location. Pay ranges outside San Francisco may be  adjusted based on employee location.  The total compensation package also includes benefits and equity-based compensation. Your recruiter can share more about the specific pay range for your location during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

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